ORDERING AND PAYMENT
How do I place an order?
Simply choose your size, click “Add to Cart,” and follow the checkout steps. You’ll receive an email confirmation and tracking link once your parcel is on its way.
What payment methods do you accept?
We accept Visa Debit, Visa Credit, Mastercard, AmEx, PayPal, Shop, Google Pay, Apple Pay and Shoegarden gift cards.
Can I amend or cancel my order?
It's not always possible to change or cancel an order. If you decide you want to cancel or amend your order please call us on 01223 244750 or email us at info@shoegarden.co.uk. If your order has already been shipped, you will need to follow our returns procedure to obtain a refund; for more information see our Returns Policy.
Can I use a gift card or discount code?
Yes, simply enter your code in the box provided at checkout before completing your order.
Do you offer an NHS discount?
Yes, we offer a 10% discount on full-price items for NHS staff. Please contact us or email proof of your NHS ID before placing your order, and we’ll send you a code to use at checkout.
DELIVERY
What are your delivery charges?
For delivery information, please visit https://www.shoegarden.co.uk/pages/delivery-information
Can I track my order?
Yes, all orders are given a tracking number. You will receive an automatic email containing the tracking link when we despatch your order. Royal Mail provide delivery updates direct to the email address and phone number that you entered on your order.
What happens if I’m out when you deliver?
If you're not going to be at home when Royal Mail delivers your parcel, you can ask your postman to leave it in a safe place or with a neighbour. When you place your order you can add delivery instructions, and we will add this note to your address label. Otherwise, the parcel will be held at your local Customer Service Point (CSP); you will receive an email/text message from Royal Mail and/or the postman will leave a red card through your door telling you where your parcel has been left and how to reschedule the delivery. For more information visit Royal Mail help
If you have the Royal Mail app you will be able to track deliveries, arrange redeliveries, and set delivery preferences like a Safeplace or preferred neighbour. Otherwise you can do this online at: https://www.royalmail.com
How long does delivery take?
We aim to dispatch orders within 1-2 working days. UK delivery usually takes 2–4 working days. You’ll get a tracking link as soon as your order is on its way.
My order has taken longer than 5 business days-Why is this?
Sometimes Royal Mail takes longer to deliver your parcel (especially during the run up to Christmas), so please allow 8 business days from when you receive the shipping confirmation email. You can also check on the progress of your delivery by clicking on the tracking number in your shipping confirmation email.
Who will deliver my parcel?
We use Royal Mail.
Do you offer next day delivery?
We offer Special Delivery Guaranteed Next day before 1pm for orders placed before 1:15 pm Monday to Friday. ** For some remote postcode areas delivery is guaranteed by 5.30 pm, or in 2-3 working days. Please check Royal Mail website for more information (see *Postcodes and exceptions).
Where do you deliver?
We do UK and International deliveries.
Please check our Delivery information page for shipping fees.
Can I collect my order if I live nearby?
Yes, if you’re local to Cambridge, you’re welcome to collect your order from our warehouse.
Just add a note at checkout saying you’d like to collect, or let us know via Chat or email, and we’ll confirm a convenient time for collection
We’re open Monday to Friday, 9 am – 4 pm.
Our address is 66 Church End, Cherry Hinton, Cambridge CB1 3LB. We are at the back of a small industrial unit, the business at the front of the unit is RT Vehicle Solutions. Come up that right-hand driveway and you'll find us at the end.
RETURNS AND REFUNDS
Can I return or exchange shoes?
Unworn products purchased on Shoegarden may be returned in their original and sellable condition within 30 days of purchase.
- Original box
- Product tags still intact
- No dirt or pet hair
An email confirmation will be sent to you as soon as the refund has been processed.
What is your Returns Policy?
Please find information on our Returns Policy
How long do I have to return my items?
We want you to be 100% satisfied with your purchase. Unsuitable products may be returned in unworn, sellable condition within 30 days from the day of purchase. All products must be returned in their original packaging, and please do not damage the shoe box with tape or glue.
No refunds will be issued 60 days after the purchase date.
**From now until Christmas, all purchases are covered by our extended Christmas Returns policy. Unworn & unmarked orders can be returned for exchange or refund until 30th January 2026
How do I return my items?
You can return any unwanted items for refund or exchange to our warehouse: Shoegarden Returns, 66 Church End, Cambridge CB1 3LB.
Please complete the Exchange and Returns form sent in the shoebox with all the requested information, before sending the parcel back. You are responsible for the return postage cost.
Visit our Return Policy for more information.
How should I pack the items I’m returning?
We do not provide returns bags, but we encourage customers to reuse their original packaging. Otherwise, you can wrap the box in paper or use a plastic bag.
Please do not damage the shoe box with tape or glue.
Will I receive a notification when you have refunded me?
You will receive an email to advise when your refund has gone through. This can take a few days from when we action your refund, depending on the payment method you used at checkout. Please note that it can take up to 14 days for your refund to appear in your account or on your statement.
How long will it take for you to refund me?
We aim to process returns within 48 hours of receiving them (Mon-Fri). Please allow at least 14 days for the payment to be credited back to your account. This may take a little longer depending on how long it takes your bank/building society to process the payment and whether you paid by credit or debit card. You will receive an email to advise when your refund has gone through.
My item is faulty, how do I get a refund?
If you have received a faulty item please contact us on 01223 244750 or email us at info@shoegarden.co.uk. It is always useful if you can email us photos of the fault.
Once your fault has been verified by a member of our staff, you can return it by post to our warehouse: Shoegarden Returns, 66 Church End, Cambridge CB1 3LB. You can send the item back by first or second class Royal Mail service, there is no need to send items via Special Delivery. In some cases we can provide a pre-paid returns label - please ask us when you contact us with your query.
What do I do if I want to exchange?
If you want to exchange an item, just let us know by filling in the Returns Form that’s in the shoebox with your order. Return the item to us and we’ll do the exchange as requested. We will email you if there are any problems or there is a difference to pay. If the exchange item you have chosen is of a lower value, you will receive a refund for the difference .
If you’d like us to keep something aside for your exchange, just let us know by chat or email and we will do that.
I bought a pair of shoes at their full price but the day after they went into the sale - Can I get the difference refunded?
No. Once an item has been ordered the price is fixed.
Can I return my order to your warehouse if I live nearby?
Yes, if you’re local to Cambridge, you can return your order to our warehouse.
Please let us know via Chat, email or phone and we’ll confirm a convenient time for your return. We’re open Monday to Friday, 9 am – 4 pm.
Please note that during the run up to Christmas we are very busy and we may only be able to accept returns for refund, rather than for exchange.
Our address is 66 Church End, Cherry Hinton, Cambridge CB1 3LB. We are at the back of a small industrial unit, the business at the front of the unit is RT Vehicle Solutions. Come up that right-hand driveway and you'll find us at the end.
Resolution of an issue
If you have a complaint about your purchase, please contact us on 01223 244750 or email us at info@shoegarden.co.uk
SECURITY AND PRIVACY
How do I know I can order safely?
We use SSL (Secure Sockets Layer) to encrypt all data to and from the site.
How will you use my personal information?
We will only use your personal information for:
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To process and deliver your order
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To let you know via email information about your order
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(Optional) To send you marketing emails.
Is my personal information confidential?
Shopping with us is safe and we ensure your personal and credit / debit card details remain private. During the checkout you are taken through our secure server. Our secure server encrypts all of your personal information including your credit / debit card number, account number, name and address, and all other personal information so that it cannot be accessed or read as the information travels over the Internet.
Do you have a Privacy policy?
Yes, our policy can be found on our Privacy, GDPR and Cookie Policy page.
PROMOTIONAL CODES & GIFT CARDS
I have a promotional code, where do I enter it?
To apply a discount code to your order, the code must be entered into the discount code box during the checkout. The ‘Apply’ button for the discount code must be clicked before continuing to the shipping method.
My promotional code has not worked on my order, how do I apply this?
Please check the terms and conditions of the promotion to make sure your basket is eligible for the discount and the discount code is still valid.
Otherwise you can contact us on 01223 244750 or email us at info@shoegarden.co.uk
Do you have a new customer discount?
Yes! If you missed our welcome email, you can still use the code WELCOME25 at checkout to get your discount. No need to wait for an email—just enter the code when you place your order.
Do you offer any discount codes?
We sometimes run seasonal offers! Make sure you're subscribed to our emails to hear about our next promotion.
Can I buy this as a gift?
Absolutely! We can send them direct to the recipient, just enter their details for the delivery address and your details for the billing address. You can add a message in the “Leave a note with your order” box at checkout. We don’t include prices in the parcel.
We also offer online gift cards if you're unsure what to choose. You can find them here.
What is a Shoegarden gift card?
It is an electronic gift card. is a perfect present for anyone who loves quality shoes. It can be used to purchase any item on our website, giving the recipient the freedom to choose their favourite pair.
You can buy a gift card online, send it by email, and it can be redeemed at checkout. It’s an easy way to give a thoughtful gift — especially if you’re unsure of the right shoe size or style.
Where can I buy a gift card?
You can buy a gift card from our website https://www.shoegarden.co.uk/products/gift-card
Where can I spend my gift card?
You can spend your gift card only on our Shoegarden website.
Is there an expiry date for my gift card?
The gift card will expire 2 years from purchase. After expiry, we will not refund any balance remaining.
How do I know how much is on my gift card?
The email message received with the gift card tells you the value of the gift card.
PRODUCT INFORMATION
Do you have more colours?
Yes! Many of our styles come in several colours. Just click ‘See all available colours’ on the product page — or let us know what you’re looking for, and we’ll send you a link.
What is Gore-Tex, and what are its benefits?
Gore-Tex is a high-performance material designed to be waterproof, windproof, and breathable. Shoes made with Gore-Tex keep your feet dry and comfortable in wet or cold conditions while allowing moisture to escape.
Will this be back in stock?
If a size or style is out of stock, let us know what you're after and we’ll check for you. Some seasonal items may not return, but we’ll suggest alternatives if needed.
What size should I get?
Most of our shoes come in EU sizes and have a normal to wide fit. But the fit can vary between the different styles - we do put fitting guidance in each product description online, but if you want to query a specific style, we’ll be happy to help you choose the right one.
You can also check our Haflinger size chart here: https://www.shoegarden.co.uk/pages/haflinger-size-chart
Do you sell socks too?
Yes — we stock cosy wool socks that go perfectly with clogs and boots
Do you offer vegan-friendly options?
Yes, we often have a few options that don’t contain any leather. Please contact us by chat/email and we will advise you.
How can I tell if a shoe is vegan before ordering?
Look for details in the product description. If you’re unsure, you can always contact us — we’ll be happy to confirm whether a particular style is vegan.
Do you restock sold-out styles?
We restock some popular styles, though availability may vary by season. If a product is out of stock, you can contact us to check if more are expected.
Do you sell barefoot shoes?
Yes, we offer a selection of shoes and slippers with wide toe boxes and zero-drop soles, designed to let your feet move more naturally.
Check the product description for details on fit and sole thickness.
Look for the “barefoot” tag in the corner of the product photo - it indicates which shoes and slippers are barefoot.
COMFORT AND FOOT HEALTH
Do you have shoes suitable for plantar fasciitis?
While our shoes aren’t designed as medical footwear, some styles include supportive, contoured footbeds and shock-absorbing soles, which can help provide extra comfort under the heel and arch.
Our Haflinger Grizzly clogs and sandals have anatomically-shaped cork footbeds with arch support. These help reduce strain on the heel, plantar fascia and arches.
Are there options for people with wide feet?
Yes. We offer a variety of styles with a normal to wide fit, made with soft wool felt or leather uppers that gently adapt to the shape of your feet. You can either read the product descriptions for items you are interested in, or ask us about the best options by chat or email.
Can I use my own insoles or orthotics?
Yes. Some of our shoes and clogs come with removable insoles, allowing you to use your own orthotics or custom footbeds if needed.
You’ll find this information in the product’s description.
Are your slippers supportive?
Yes. Many of our slippers are built with structured footbeds and durable soles, offering more support than ordinary soft house slippers.
They’re ideal for those who want both comfort and stability indoors.
Do you have comfortable options for pregnancy?
Yes. Many expectant mothers choose easy slip-on styles such as Haflinger clogs and adjustable sandals, which are comfortable if your feet feel swollen or sensitive.
They’re supportive, breathable, and simple to put on without bending down.
Which shoes are suitable for bunions?
We stock several styles with a roomier toe box, soft natural materials, and minimal seams, which can feel more comfortable for people with sensitive toes or bunions.
Many Haflinger clogs and slippers and some shoes & boots are shaped to allow extra space around the forefoot. Please contact us by chat/email and we will advise you.
HAFLINGER
Are Shoegarden and Haflinger UK the same shop?
Yes, Shoegarden is the official partner store for Haflinger in the UK. Shoegarden and Haflinger UK are owned and run by the same family business.
What materials are Haflinger clogs and slippers made from?
Haflinger products use natural materials like wool felt, leather, and cork. These materials provide excellent breathability, durability, and comfort.
What makes Haflinger clogs and slippers special?
Haflinger footwear is known for its anatomically shaped footbeds, arch support, and natural materials that adapt to the shape of your feet.
They’re designed for comfort and breathability, ideal for wearing around the house or for casual everyday use.
How do I clean and care for my Haflinger clogs/slippers?
Care tips vary by material. Let us know the style, and we’ll guide you! Or you can read our blog post here.
Do Haflinger clogs provide arch support?
Yes. Most Haflinger felt clogs and slippers include a contoured footbed that supports the arch and heel, helping to promote a natural walking position.
They’re not orthopaedic shoes, but many customers find them very supportive and comfortable.
Are Haflinger clogs suitable for people with foot problems?
Yes, Haflinger felt clogs have contoured footbeds with arch support, making them ideal for people who need comfortable, supportive footwear.
Can I wear Haflinger clogs outside?
They are mainly designed as indoor shoes. All of the clogs have rubber soles, so it really comes down to personal choice whether to use them indoors only or also outdoors in dry conditions. Some customers like to use them just at home, while others also use them in the garden or even as casual outdoor shoes when the weather allows.
Is there a difference between men’s and ladies’ Haflinger sizes?
No, Haflinger slippers and clogs are unisex. There aren’t different fittings for men and women. Styles that go from the smaller sizes right up to the bigger sizes will appear in both men’s and ladies’ listings.
Can I wear socks with Haflinger slippers and felt clogs?
Yes, you can wear them with or without socks. Many people enjoy them barefoot. The boiled wool is soft, breathable, and temperature-regulating. The felted wool has the same properties but is firmer feeling and is more robust.