FAQ - Delivery

DELIVERY

 

- Can I track my order?
You will only be able to check the progress of your delivery if your delivery address is outside the UK or if you have requested Special Delivery.

- What happens if I’m out when you deliver?
If you're not going to be home when Royal Mail deliver your parcel, we can ask your postman to leave it in a specific place or with a neighbour. Just let us know when you place the order and we will add a note to your address label. Otherwise, the parcel will be held at your local Customer Service Point (CSP), the postman will leave a red card through your door telling you where your parcel has been left and how to reschedule the delivery. For more information visit Royal Mail help

- My order has taken longer than 5 business days-Why is this?
Sometimes Royal Mail takes longer to deliver your parcel (especially during the run up to Christmas), so please allow 8 business days from when you receive the shipping confirmation email.
You can also check if Royal Mail attempted to deliver your parcel by clicking on your shipping confirmation number.

- Who will deliver my parcel?
We use Royal Mail.

- Do you offer next day delivery?
Yes, we offer next day delivery, check our Delivery information page for shipping fees.
For information, please contact us by phone at 01223 244400 or email us at 
info@shoegarden.co.uk 

- Where do you deliver?
We do UK and International deliveries. Please check our Delivery information page for shipping fees.