DELIVERY
-What are your delivery charges?
For delivery information, please visit https://www.shoegarden.co.uk/pages/delivery-information
- Can I track my order?
Yes, all orders are given a tracking number. You will receive an automatic email containing the tracking link when we despatch your order. Royal Mail provide delivery updates direct to the email address and phone number that you entered on your order.
- What happens if I’m out when you deliver?
If you're not going to be at home when Royal Mail delivers your parcel, you can ask your postman to leave it in a safe place or with a neighbour. When you place your order you can add delivery instructions, and we will add this note to your address label. Otherwise, the parcel will be held at your local Customer Service Point (CSP); you will receive an email/text message from Royal Mail and/or the postman will leave a red card through your door telling you where your parcel has been left and how to reschedule the delivery. For more information visit Royal Mail help
If you have the Royal Mail app you will be able to track deliveries, arrange redeliveries, and set delivery preferences like a Safeplace or preferred neighbour. Otherwise you can do this online at: https://www.royalmail.com
- My order has taken longer than 5 business days-Why is this?
Sometimes Royal Mail takes longer to deliver your parcel (especially during the run up to Christmas), so please allow 8 business days from when you receive the shipping confirmation email.
You can also check on the progress of your delivery by clicking on the tracking number in your shipping confirmation email.
- Who will deliver my parcel?
We use Royal Mail.
-How long does delivery take?
We aim to dispatch orders within 1-2 working days. UK delivery usually takes 2–4 working days. You’ll get a tracking link as soon as your order is on its way.
- Do you offer next day delivery?
We offer Special Delivery Guaranteed Next day before 1pm for orders placed before 1:15 pm Monday to Friday. ** For some remote postcode areas delivery is guaranteed by 5.30 pm, or in 2-3 working days. Please check Royal Mail website for more information (see *Postcodes and exceptions).
- Where do you deliver?
We do UK and International deliveries. Please check our Delivery information page for shipping fees.
-Can I collect my order if I live nearby?
Yes, if you’re local to Cambridge, you’re welcome to collect your order from our warehouse.
Just add a note at checkout saying you’d like to collect, or let us know via Chat or email, and we’ll confirm a convenient time for collection.
We’re open Monday to Friday, 9 am – 4 pm.
Our address is 66 Church End, Cherry Hinton, Cambridge CB1 3LB. We are at the back of a small industrial unit, the business at the front of the unit is RT Vehicle Solutions. Come up that right-hand driveway and you'll find us at the end.