Shoegarden Returns Policy
*** CHRISTMAS RETURN POLICY ***
For all the orders placed between the 15th of November and the 25th of December the return period is extended till the 15th of January.
The same following rules are still applied.
Unworn products purchased on www.shoegarden.co.uk may be returned in their original, sellable condition within 28 days of purchase.
- All products must be returned in their original packaging, with labels still intact.
- We reserve the right to refuse refunds where goods are returned in a worn, unsellable or damaged condition.
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Please include a copy of the original invoice, and the Return/Exchange card fulfilling each part with the detail requested and whether you desire an exchange, credit note or refund.
- We do not provide returns bags, but we encourage customers to reuse their original packaging.
All returns to be sent to:
Shoegarden Returns
66 Church End
Cambridge
CB1 3LB
Refunds are processed promptly but please bear in mind it can take up to 30 days for bank processing.
Please note we are unable to offer exchanges or refunds on postage for orders outside the UK.
No refunds will be issued 60 days after the purchase date.
Customers are responsible for the postage cost for all returned items.
- Your statutory rights are not affected in the event of faulty goods.
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Please note, product colours are subject to individual screen settings, although we try to provide natural photographs, all photographs used on Shoegarden are for guidelines only.
- Any queries about returns or exchanges, please contact the friendly Shoegarden team by email info@shoegarden.co.uk or phone 01223 244400.
We want you to have the best possible service and pleasure from dealing with Shoegarden.
All returns to be sent to:
